OBJECT AND GENERALITIES
In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users accessing these parts of the Website agree to be bound by the terms and conditions contained in these General Conditions, to the extent that this may be applicable.
CONTACT: For any type of doubt, consultation or suggestion, you can send us your comments by email to: [email protected]
The descriptions, photographs, videos and product information relating to them displayed on the Website of ROTH & MYERS EUROPE SL, as well as trade names, trademarks or logos of any kind contained on the website, are displayed on https://rothandmyers.com/ as a guide.
All product prices are indicated through the website and include current VAT.
THE COMPANY will do everything possible to please all its Clients in the demand of the products. In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If as a result of this cancellation the customer wants to return the product delivered must follow the provisions of the section Return.
The Customer undertakes to make payment at the time the order is placed. The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed on rothandmyers.com in the section “My account”, “Orders”. The Customer must pay the amount corresponding to his order by payment through credit card or debit card allowed by the payment platform stripe.com, or Paypal account. Payment by card is made through TPV with its security protocols. The Client must notify ROTH & MYERS EUROPE SL of any undue or fraudulent charge on the card used for purchases, by email or telephone, in the shortest possible time so that THE COMPANY can make the appropriate arrangements.
ROTH & MYERS EUROPE SL has the highest commercially available security measures in the industry. In addition, the payment process runs on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using algorithms, which ensure that it is only intelligible to the Client’s computer and that of the Website. In this way, using the SSL protocol is guaranteed:
That the Client is communicating his data to the server center of ROTH & MYERS EUROPE SL and not to any other that attempted to impersonate him.
That between the Client and the ROTH & MYERS EUROPE SL server centre the data is transmitted encrypted, avoiding possible reading or manipulation by third parties. Verisign, the most important company in the world in issuing SSL certificates, guarantees the encryption of data in TPV.
Once the order has been formalized, that is to say, with the acceptance of the Conditions of Use and the confirmation of the purchase process, ROTH & MYERS EUROPE SL will always send an email to the CLIENT confirming the details of the purchase made.
ROTH & MYERS EUROPE SL will accept cancellations of orders when requested prior to shipment. In order to cancel your order, you must use the “Customer Service” form at https://rothandmyers.com/support/ or send an e-mail to [email protected]
DEADLINES, PLACE OF DELIVERY AND MISPLACEMENT